Maintenance & Servicing

Interceptors & Separators

With more than 50 years of experience in the industry, we can assist with all aspects of Interceptors and Separators, everything from design and installation to servicing and maintenance throughout the entire life cycle.

British Water Accredited Engineers

Wastewater experts since 1973

Work with multiple manufacturers

Maintenance

We will help you!

Hutchinson’s team of experienced and qualified service engineers are on hand all year round to help you with:

  • Preventative maintenance of electrical and mechanical parts.
  • Emergency repairs.
  • Annual or bi-annual service plans.
  • Friendly, local, and experienced engineers accredited by British Water.

At Hutchinson, we provide a clear and competitive pricing structure, plus the cost of parts. With our extensive maintenance portfolio, we are able to secure great prices from our suppliers and are happy to pass these savings on to you.

If we haven’t worked with you yet and you’re facing issues with your interceptor, separator, drainage field, pump station or treatment plant, please contact us today. We have extensive experience in successfully resolving various problems and would be happy to assist you. Our goal is to ensure that you can focus on your core activities while we take care of what we do best.

Got a problem?

If you suspect that your wastewater treatment system isn’t functioning correctly, don’t wait until it’s too late. Our team of experienced engineers has successfully resolved many customer problems over the years and are standing by to provide you with the support you need.

Our team is always ready to support you, 24/7, 365 days a year, even during emergency breakdowns at the most inconvenient times.

Signs of a failing System:

Some Systems have alarms, flashing beacons or control panels with error codes to signal that something is wrong. If yours does not, here are some common signs that your system is failing or not running at optimal efficiency:

  • Your tank, plant or pump fills up faster than usual
  • Your drain collection network isn’t draining and standing water appears on the surface of the ground
  • There is pollution visible at the discharge point 

Now that the project is complete and the kit has been installed and commissioned, what’s next? It’s likely that a considerable amount of money was spent on good design, the right product, and the correct installation of the system. To ensure long-term, reliable, and efficient service, it’s important to take care of it. Therefore, it’s crucial to maintain the system’s effectiveness by regular servicing and maintenance.

Our team of Service Engineers are experts in providing exceptional maintenance services at reasonable rates. They are accredited by British Water and possess the necessary skills to carry out all maintenance work to a high standard. Additionally, our team holds several health and safety accreditations to ensure that all on-site work is conducted safely and responsibly.

In the office, our full-time Service Manager is supported by an administrative team and a Senior Engineer. This ensures that there is always someone available to address your inquiries, whether it’s a simple question or the need for a coordinated response during breakdowns. For those customers with business-critical sewage treatment installations, and pumping systems in particular (think hotels as wedding venues and caravan sites in the summer holidays), we also offer out-of-office-hours breakdown response and incident management.

We are proud of the administrative procedures that differentiate us from others. We work closely with our commercial clients to ease their paperwork burden by maintaining asset registers, asset condition reports for capex planning and maintenance budgeting and service schedules for site access. Additionally, our internal notes contain information about the temperaments and quirks of specific plants, which is especially useful during site ownership changes.

Our team of Service Engineers are experts in providing exceptional maintenance services at reasonable rates. They are accredited by British Water and possess the necessary skills to carry out all maintenance work to a high standard. Additionally, our team holds several health and safety accreditations to ensure that all on-site work is conducted safely and responsibly.

In the office, our full-time Service Manager is supported by an administrative team and a Senior Engineer. This ensures that there is always someone available to address your inquiries, whether it’s a simple question or the need for a coordinated response during breakdowns. For those customers with business-critical interceptors (distribution businesses and supermarkets with busy car parks for example), we also offer out-of-office-hours breakdown response and incident management.

We are proud of the administrative procedures that differentiate us from others. We work closely with our commercial clients to ease their paperwork burden by maintaining asset registers, asset condition reports for capex planning and maintenance budgeting and service schedules for site access. Additionally, our internal notes contain information about the temperaments and quirks of specific plants, which is especially useful during site ownership changes.

We understand that living or running a business off-mains can mean being in remote locations. That’s why our vans are fully equipped with all the required tools and spare parts to perform routine maintenance and repairs, including those that are not so common, during the first visit.

If we haven’t worked with you before and you’re experiencing issues with your interceptor or separator, please don’t hesitate to contact us. We have extensive experience in successfully resolving various problems and would be happy to assist you.

There are very few problems we’ve not encountered before and successfully resolved.

Get in touch to find out more

Office:

01434 220508

Emergency 24/7:

07971 665929

Click Here to Make an Enquiry

Customer Testimonials

"We have worked with Hutchinsons on a key project for over 2 years and found they were brilliant to work with. They provided a solution that addressed our immediate waste management needs but that also future proofed the business to allow us to realise our growth ambition with minimal future investment. Paul guided us through a challenging Environment Agency permit variation process and when the team came to do the install work they were great. The project was completed on time and the work was faultless. In fact, they were very flexible at dealing with unforeseen challenges during the install to make sure the system was ready as planned. Would highly recommend them."
Andrew Lovell Commercial Director, Lucidity Group Ltd
"I wanted to say how pleased the residents of 'the globe' are with the new water treatments system installed by Hutchinson. Ian Henderson's team were organised, efficient, hard working and cheerful. They took particular care when working within the tight confines of the garden. It is hard to believe now that such a major works have taken place recently. Thanks also to the helpful office staff and the commissioning engineer"
Anne SillHomeowner
Hutchinson offered a very professional wastewater service treatment system design service from the outset with an unbiased approach. In the past we have engaged independent drainage consultants, but we quickly felt like Hutchinson provided more independent and expert advice and could supply whatever we needed, and then commission and maintain it, at great value and with peace of mind.
Mike PerrisMD & Owner, Master Builders
Hutchinson have the skills and experience to ask the right questions to identify all sources of wastewater to be treated and from which the hydraulic loads and organic flows – or the amount and strength of the sewage – are calculated. Their familiarity with the location and the local support available from Technical Manager Paul Usher, working from Lancaster into Cumbria, made Hutchinson an obvious choice.”
Dominic HamblinTechnical Manager, WPL
We'd just like to thank Hutchinson and the guys who put the system in. The work was done carefully and considerately, they kept us informed when we asked anything, the site was and has been left in good condition, and they didn't eat all of our biscuits! I'm pretty sure I can still hear Craigs laugh echoing around the place too. They're a lovely bunch of guys who did a great job.
Ian HeronHomeowner
"What a lovely bunch of lads that have been working at South Hazelrigg for the past couple of weeks. They are tidy workers, polite, a pleasure to have around and they have left the site tidier than when they arrived. I would have no hesitation of having them back again"
Tony Gabioli Lilburn Estates
"Thankyou to the team who installed the WPL treatment plant at my property. They were very tidy and neat and it caused the minimum disruption, which I appreciate.
Cherylle Millard-DaweHomeowner
"As a business owner myself, I appreciate time is money, and that you have provided the requested report free of charge so I cannot thank you enough. We will be sure to recommend you for relevant work in the future"
Tobin I'AnsonHomeowner
"Big Thankyou to Andy, John & Jack's work for whom nothing was too much trouble. I appreciated being talked though the layout so understand the flow from the head of drains to the outfall."
EmmaBasecamp

More Info: Off-Mains Drainage Experts You Can Trust

The Environment Agency, Natural Resource Wales and SEPA recommend regular inspections and maintenance visits to ensure the system is working efficiently and is not polluting the environment. As part of our maintenance visit, we will thoroughly examine your system to ensure that it’s functioning properly.

The Environmental Agency (EA) actively enforces compliance through random testing. If they suspect your system is polluting the environment, one of the first things they will ask for is your records of service and maintenance visits. We offer comprehensive reports that detail the tests, preventative maintenance, and repairs we have carried out on your Interceptor. We suggest that you keep these records for future reference in case required. 

Investing in an interceptor can be a costly investment for businesses. To maintain the efficiency of your system, reduce the risk of malfunctions, and comply with regulations, we suggest scheduling regular maintenance.

How often does my system need maintenance?
There is no one-size-fits-all recommendation for system maintenance as it depends on the system’s flows and loads. It is advisable to conduct routine inspections of your interceptor every three to six months as standard. These can be conducted by your own maintenance team however, you do need to be able to demonstrate that the individual is suited to the task. An inspection should:

  • Check the area of the interceptor – is the interceptor accessible? Are there any damaged areas that could cause an issue?  Can the manhole lid be lifted?
  • Check the accumulation of silt, oil and any other substances that could have gotten into the interceptor.
  • A visual check of the interceptor itself, looking for any obvious damage.
  • A visual check of any mechanical parts associated with the interceptor e.g. probes

Interceptor servicing should take place on a minimum 5-year basis. However, particularly busy industrial or commercial sites might require maintenance and cleaning on a more frequent basis (for example on a monthly or weekly basis). The manufacturer’s instructions offer guidance on the recommended maintenance frequency specific to your system. Our engineers are also available to suggest the optimal maintenance frequency for your system.

During our visit, we replace any consumables that we believe are necessary to maintain the satisfactory performance and operational efficiency of the system before the next service. If additional maintenance is required, such as a repair, we will provide a report explaining the reason and a quote for the work.

Our service engineers are highly skilled and dedicated to delivering maintenance services with a high level of professionalism, courtesy, and effectiveness while minimizing any disruptions.

Our team of engineers is well-qualified with British Water Accreditation and supervised by a senior Service Engineer to ensure top-notch competence and quality in their work. Our Service Engineers specialize in repairing and maintaining Interceptors and other wastewater systems. We also have a dedicated team of Installation Engineers who focus solely on installing interceptors, so you can be confident that the most capable person will handle your requirements.

Our engineers have fully-equipped vehicles that carry all the necessary tools and most common parts required to perform routine preventative maintenance during the first visit.

Contact us